First IT Control, then outsourcing PDF Print E-mail
Written by Dick Costeris   
Sunday, 13 July 2008 14:12

There are many, many reasons to outsource. Just think about a lack of know-how in your own IT organization or a renewed focus on core activities. The next step to contract an external service provider can be an obvious one.

How do you determine if you are satisfied with the sourcing situation? Whether you get value for money or not? Or if the external supplier delivers the services the business is asking for? In short, how about the demand and supply management?

What I'm seeing in many organizations is, that both demand and supply management are carried out in different parts of the organization, where each organizational entity has its own focus on the outsourcing situation. This de facto leads to a sub optimal situation. Balanced teamwork between demand and supply of services can only be achieved by an integral approach, where service stategy leads to qualitatively high valued services. A supply of services that, even more important, is subject to continual improvement to guarantuee future synchronization between demand and supply.

That's why I state that you need to organize primarily the régie (IT Control) in your organization in an integral way, after which you can as a logical outcome outsource parts of your service supply.

(Sigh... If things only were that simple...)

 

(translation of a blog entry on the Computable Outsourcing forum, April 10th, 2008)